Connecting With Customers Through Storytelling

“If you don’t keep their interest, they walk away. So I really learned really quickly how to keep that interest. And that was through storytelling.”

Connecting With Customers Through Storytelling

Alice Fairfax’s passion for storytelling was ignited at a young age. Her father’s military background resulted in frequent moves and the need to adapt to new environments. As a means of connecting with others in unfamiliar settings, she would share stories. Over the years Alice used this knowledge in her professional career, by connecting with customers through storytelling. She recognized that she was able to establish relationships by sharing her own tales and listening to others’ experiences.

Whether it’s sharing a tale about your day or engaging an audience on a grand stage, storytelling builds connections and deeper relationships. Alice found her interest in storytelling amplified through theater and acting. It became the perfect outlet for her to dig even deeper into storytelling by bringing characters and narratives to life.

As a performer at Disney, Alice focused on audience interactive storytelling. That means she was often inviting individuals to become part of the story. This technique ensured engagement, enabling her to maintain interest even in challenging conditions. For businesses, this highlights the significance of actively involving customers, clients, and employees in their narratives to generate a deeper connection.

Alice has started to support small business owners with storytelling across various platforms, from presentations to social media. Her book, “Tell Your Story,” offers practical tools and techniques to craft compelling narratives that resonate with your ideal audience. It’s a valuable resource for anyone looking to translate their story effectively and authentically.

Storytelling remains a powerful tool in our increasingly disconnected world. It has the potential to bridge gaps, evoke emotions, educate, and inspire. Stay tuned for Alice’s book release in November and remember to embrace the magic of storytelling in your personal and professional endeavors.