What Is Holding You Back
"You can't always control what happens to you, but you [...]
Pay Attention to the Person In Front of You
“You create your own luck.' When you engage in conversations [...]
Take Responsibility
“Sometimes I look around and say, why am I in [...]
Change Your Environment to Change Your Mindset
“We’re just so busy and distracted, things come in and [...]
The Four Elements of Team Productivity
"Talent times Relationships plus expectations plus reward and recognition equals [...]
Connecting With Customers Through Storytelling
“If you don't keep their interest, they walk away. So [...]
The Art and Science of Customer Service
“It's not just about the people, but also the systems [...]
The Nike Manifesto
“Many organizations today are focused on whether or not people [...]
Manage Like a Mother
"We need to give women the confidence that they can [...]
Creating a Life of Excellence
The essence of truth is not what someone says, it's [...]