After-Action Reviews


Our businesses are cycles. While projects may vary, many companies will prioritize annual events to boost morale, engagement, and productivity.

However, as I learned during my Disney tenure, there’s an important relationship between repetitive venues and continuous improvement often missed in corporate America. Yes, gathering together for the purposes of information exchange is critical for any organization. But what if I told you we can be even more strategic in how we integrate community and product betterment?

As I discuss in this episode, the key behind continuous improvement always involves a call to response, or in this case, an after-action review. By employing feedback opportunities at routine intervals, not only will you have a better understanding of what you can improve organizationally, but also how to follow-up to ensure quality assurance is upgrading beside it.