Setting Courtesy Expectations


After previously discussing the first key of safety, in this episode, I rejoin the podcast to discuss our second key, courtesy.

While safety comes first, having guidelines and setting behavioral expectations for courtesy is important. Like safety, courtesy should never be compromised despite the fact courtesy can have different meanings to different people. Accordingly, how corporate guidelines are established is critical since granting employees the freedom to make exceptions can be an empowering experience.

I also explain why guidelines are better than rules, how courtesy fits into situations when safety is and isn’t at risk, and how smart hires involve people with not only the right personality, but value set as well. When in doubt, if the hire values courtesy, they will employ it in difficult situations when it’s not an automatic response.