“Hospitality is friendship with a purpose.”
Hospitality industry veteran, Andy McNeill, knows the importance of emotional connection and creating relationships with clients for business success. When organizations focus on hiring the right people who value good service and coach them on the little extra steps it makes a big difference. For as long as he can remember, Andy McNeill has had a heart for hospitality. After 30 years of working in the industry specialized in serving others, he helps thousands of organizations by building stronger relationships through shared human experiences.
Andy is a successful entrepreneur and founder of AMI, a global Hospitality and Marketing Firm that elevates the corporate meetings experience to the next level. During our conversation he explains how hospitality can be applied to any business, regardless of the industry, and offers great tips on how to do so. One of the biggest factors is recognizing the importance of emotional connections. A study even shows that 70% of purchasing decisions are emotional, which is why emotional deposits can help build long-lasting relationships with clients.
During our conversation, you will also discover how to:
- Develop a culture of hospitality through strategic hiring and cultivated responsibility
- Strengthen emotional bonds with clients, fostering business growth and success
- Recognize subtle elements that have a profound impact on overall client satisfaction
- Integrate hospitality-driven behaviors into daily routines, showing genuine appreciation for clients
- Embrace a client-focused mindset, directing business decisions to cater to their needs
Andy has helped thousands of businesses and Fortune 500 Companies travel to unique, once-in-a-lifetime destinations. AMI operates in 100+ countries and works on a global scale with some of the world’s top brands including Salesforce, Mars Candy Bar, PepsiCo, Pfizer, and CVS Health. Andy is the host of the Destination Everywhere Podcast where he and his co-host, Todd Bludworth, give unique travel tips and destination insights from around the world.
By putting the client’s needs first and executing on those little details that matter most, businesses can differentiate themselves and create memorable client experiences.
One business I know of that excels at hospitality is Magical Vacation Planner. Make sure to connect with the agents of Magical Vacation Planner for your next trip. You can reach them at 407-442-0257 or using the link on my website.
Connect with Andy:
LinkedIn – Andy Mcneill
LinkedIn – AMI Global Meetings
Instagram – American Meetings Inc
Podcast – Destinations Everywhere Podcast
Facebook – Destination Everywhere Podcast
Instagram – Destination Everywhere Podcast
Book – The Everywhere Book
Connect with Dan:
About Dan – https://dancockerell.com/about/
Instagram – https://www.instagram.com/dancockerell/
LinkedIn – https://www.linkedin.com/in/dancockerell/
Facebook – www.facebook.com/dancockerellspeaker
00:01:01 – Applying Hospitality to Any Business
00:05:15 – The Importance of Emotional Deposits
00:08:32 – Building a Culture of Accountability
00:11:48 – Ultimate Moment of Truth
00:12:30 – Building a culture of hospitality
00:14:03 – The difference between being friendly and being hospitable
00:15:18 – Tips for living a hospitality mindset every day
00:17:26 – About AMI