The Art and Science of Customer Service
“It's not just about the people, but also the systems [...]
The Nike Manifesto
“Many organizations today are focused on whether or not people [...]
Achieving Success Through Effective Execution
The key to successful execution is having focus, clarity, alignment, [...]
Building a Unified Culture Among Employees and Partners
"Customers don't care about organizational structure, they just want a [...]
Build Flourishing Organizations
"The more you live in hiddenness and darkness, it doesn't [...]