However, as award-winning concierge, Sarah Dandashy, discusses in this episode, hospitality is more than quality client care but a concept and art form requiring structure. While hospitality, at its core, is defined by thoughtful service, to execute it, one must tie genuine engagement with consistency, efficiency, and anticipation.
On a corporate level, this means leaders must empower their subordinates through ownership and authority. Even if the service element is adequately tended, expectations must be managed with careful attention to detail. As two decades of hotel experience have taught her, solid intentions and policies are secondary to the customer feeling like they’ve received an authentic, unique product.
Regardless of industry, to demonstrate award-winning hospitality, a business must intentionally equip its employees to go above and beyond.
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