The Art and Science of Customer Service
“It's not just about the people, but also the systems [...]
The Nike Manifesto
“Many organizations today are focused on whether or not people [...]
Manage Like a Mother
"We need to give women the confidence that they can [...]
Creating a Life of Excellence
The essence of truth is not what someone says, it's [...]
The Art of Effective Communication
"What can I do today that my future self will [...]
Achieving Success Through Effective Execution
The key to successful execution is having focus, clarity, alignment, [...]
The Freedom of Doing Something Different
Just change your mind and do something differently. Changing your [...]
The Transformative Power of Authentic Human Connections
Technology may bring us closer in some ways, but nothing [...]
Achieving Success Through Accountability and Clear Expectations
Holding people accountable and setting clear expectations brings value to [...]
The Value of Prioritizing Employee Fulfillment
As a leader of any organization, it's really important [...]